Return and Refund Policy - Mankind Trading Services

At Mankind Trading Services, customer satisfaction, product authenticity, and service transparency are at the core of our business philosophy. We are dedicated to ensuring that all our customers — whether individuals, distributors, or institutional buyers — receive high-quality pharmaceutical, healthcare, and gemstone products that meet international standards.
 

Our Return and Refund Policy outlines the terms and conditions under which customers may request returns, replacements, or refunds. This policy is designed to provide a fair, efficient, and transparent process for addressing product concerns while maintaining compliance with global trade and pharmaceutical safety regulations.

1. Purpose of the Policy

The purpose of this Return and Refund Policy is to clearly communicate the process, eligibility, and limitations associated with product returns and refunds.

Since Mankind Trading Services operates in the global trade of pharmaceuticals, healthcare items, and precious gemstones, we recognize that international logistics, regulatory standards, and product safety protocols must be respected at every stage.
 

This policy ensures:

• Fair and transparent handling of all return or refund requests.
• Compliance with WHO-GMP, ISO, and export quality guidelines.
• Protection of product integrity and safety for all customers.

2. Eligibility for Returns
 

Returns are accepted only under specific conditions. Customers may request a return or replacement if:

• The provided product is flawed, broken, or inaccurate.
• There is a discrepancy in the order (wrong item, strength, or quantity).
• The package was tampered with or not in original condition upon delivery.
• The product has expired before receipt (for pharmaceuticals only).
   

To be eligible for a return:

• The product must be in its original packing, unused, and unopened.
• Within seven days of receiving the order, the request must be submitted.
• Proof of purchase (invoice, order ID, or delivery confirmation) must be provided.
   

Please note: Due to strict pharmaceutical regulations, we cannot accept returns for used or opened medication packages for safety and hygiene reasons.

3. Non-Returnable Items

Certain categories of products are not eligible for return or refund due to regulatory restrictions, safety standards, or product sensitivity. These include:

• Pharmaceutical items that are partially or fully used.
• Temperature-sensitive medicines or those requiring cold-chain storage.
• Personal care, medical devices, and healthcare consumables once unsealed.
• Custom or special-order gemstones that have been altered or customized for the client.
• After delivery, products that were mishandled caused damage.
   

Mankind Trading Services ensures that every shipment is checked and verified before dispatch to minimize such occurrences.

4. Return Procedure
 

If you believe you have received an incorrect, defective, or damaged item, please follow the steps below:
 

1. Contact Customer Support:
   
   Email us at info@mankindtservices.com / mankindtradingservices@gmail.com  or use the contact form on our website within 7 days of delivery.
    
2. Provide Required Information:
   
   Include your order ID, invoice number, product name, and clear photographs showing the issue (such as damaged packaging or incorrect item).
    
3. Review and Approval:
   
   Our Quality and Logistics Team will review your request. If approved, you will receive a Return Authorization (RA) Number and instructions for shipping the item back.
    
4. Return Shipping:
    
   • The customer must ship the product back using a trackable courier service.
   • For verified wrong, damaged, or defective items, return shipping costs will be reimbursed.
   • For all other return reasons, the buyer bears the return shipping cost.
      

Once we receive the returned item, our team will inspect it and process a replacement or refund, as applicable.

5. Refund Process
 

After receiving and verifying your returned product, we will initiate a refund under the following conditions:
 

• The same payment method used at the time of purchase will be utilized to process refunds.
• Depending on your bank or payment provider, the processing time could range from 7 to 14 business days.
• Customers will be notified via email once the refund has been successfully issued.
   

In some cases, instead of a cash refund, a replacement or credit note may be provided — particularly for B2B bulk buyers or recurring clients.
 

Refunds may be declined or adjusted if:

• The returned item shows signs of use or tampering.
• The return request was made after the 7-day eligibility window.
• The item was not purchased directly from Mankind Trading Services.

6. Order Cancellations
 

Customers may cancel an order before dispatch by contacting customer support. Order cancellations are not available after shipment.
 

• Orders that are cancelled before to shipment are eligible for a complete refund.
• Orders cancelled after dispatch but before delivery may incur logistics or handling charges.
• Custom or special-order products (e.g., gemstones or made-to-order formulations) cannot be cancelled once processed.

7. Damaged or Lost Shipments
 

Mankind Trading Services partners with reliable international logistics providers to ensure safe, on-time delivery. However, in the rare event of damage or loss during transit:
 

• Customers should notify us immediately upon noticing the issue.
• Provide photos of the external packaging, shipping label, and damaged item.
• We will coordinate with the courier company to investigate the matter and offer a replacement or refund based on findings.
   

Please note: Claims for lost or damaged packages must be made within 10 days of the expected delivery date.

8. International Orders and Customs
 

For international shipments, customs clearance and import duties may vary by country.
 

• Mankind Trading Services is not responsible for custom delays, seizures, or additional import charges imposed by local authorities.
• Customers are responsible for ensuring compliance with import regulations in their respective countries.
• If an order is returned due to customs rejection, we may refund the product cost minus shipping and handling fees.

9. Our Quality Commitment
 

At Mankind Trading Services, we take pride in being a WHO-GMP-certified, ISO-compliant global supplier of pharmaceuticals and healthcare products. Each item is inspected, verified, and securely packaged before shipment.
 

We ensure:

✅ Tamper-proof, export-grade packaging
✅ Authentic, traceable products only from verified manufacturers
✅ Temperature and humidity control during storage and transit
✅ Comprehensive documentation, including COA, MSDS, and invoice copies
 

Our priority is to provide every customer with the assurance of genuine, high-quality healthcare and gemstone products that meet international safety standards.

10. Contact Information
 

For all return or refund-related queries, please reach out to:
 

📧 Email: support@mankindtservices.com / mankindtradingservices@gmail.com
🌐 Website: https://mankindtservices.com
📞 Customer Support: Available 24/7

11. Final Note

The Return and Refund Policy of Mankind Trading Services is designed to maintain transparency, fairness, and trust in every transaction. While we adhere to strict pharmaceutical and gemstone handling regulations, we always strive to resolve customer concerns promptly and professionally.
 

By purchasing from Mankind Trading Services, you acknowledge and agree to abide by the terms and conditions outlined in this policy.