Mankind Trading Servcies - Shipping Policy

At Mankind Trading Services, we take pride in being a trusted global exporter and supplier of premium-quality precious gemstones and pharmaceutical & healthcare products. Our Shipping Policy ensures that every order—whether a delicate gemstone or a regulated medical shipment—is handled with the utmost care, transparency, and efficiency.
 

We understand that our clients, ranging from wholesalers and distributors to healthcare professionals and jewelry dealers, rely on us for safe, timely, and compliant delivery. This Shipping Policy outlines how we process, package, and ship our products globally, maintaining international standards of safety and reliability.

1. Global Shipping Coverage

Mankind Trading Services offers worldwide delivery to over 50 countries, including major markets like the USA, UK, Australia, UAE, Canada, Singapore, Germany, France, and South Africa.
 

We work with leading logistics and courier partners such as DHL, FedEx, UPS, Aramex, and EMS to ensure reliable and traceable delivery for both gemstones and pharmaceutical consignments. Depending on the nature of the product, shipping mode, and client requirements, we offer Express Air, Standard Air, and Sea Freight options.
 

• Gemstones: Shipped in secure, tamper-proof, and insured packaging.
• Pharmaceuticals: Dispatched in compliance with WHO-GMP, ISO, and export regulatory guidelines, ensuring product integrity throughout transit.

2. Order Processing and Handling Time
 

Once we receive a confirmed order, our logistics and quality teams begin processing immediately to ensure prompt dispatch.
 

• Order Confirmation: Customers receive an acknowledgment email with complete order details and estimated delivery timelines.
• Processing Time: Usually within 24–48 business hours for ready-stock items.
• Dispatch Time: Within 3–5 working days for most products. Bulk or customized orders may take 7–10 working days.
• Verification: Every order is verified for quality, documentation, and export compliance before being cleared for shipment.
   

We maintain separate handling procedures for our two product categories:
 

• Gemstones: Each piece is inspected for quality, cut, color, clarity, and authenticity before packing.
• Medicines: Every batch is verified for expiry, batch number, and regulatory compliance to ensure safety and legitimacy.

3. Shipping Methods
 

a) Express Air Courier

Ideal for smaller, time-sensitive shipments. Delivered within 5–10 business days to most global destinations. Suitable for gemstones and small medical orders.

b) Air Freight

For medium-sized bulk shipments. Delivery usually takes 7–12 working days, depending on customs clearance and destination.
 

c) Sea Freight

For large-volume pharmaceutical consignments or wholesale gemstone orders. Delivery time ranges from 20–45 days, depending on the destination port.

4. Shipping Costs

Shipping charges depend on several factors:
 

• Destination country or region
• Shipment weight and dimensions
• Mode of transport (Express/Air/Sea)
• Product type (Gemstone or Pharmaceutical)
• Insurance requirements
   

We ensure transparent, competitive shipping rates and offer bulk order discounts for long-term B2B clients. Shipping costs are clearly mentioned in the quotation or invoice before dispatch.

5. Packaging Standards

We follow international-grade packaging standards to guarantee the safe arrival of your products.
 

For Gemstones:

• Securely packed in soft, cushioned, tamper-evident boxes.
• Sealed with authenticity certificates and individual labeling.
• Moisture and dust-resistant packaging materials.
• Optional insurance coverage for high-value stones.
   

For Pharmaceutical Products:

• Export-grade, moisture-proof blister packs and cartons.
• Temperature-controlled insulation for sensitive medicines.
• Product name, batch number, and expiration date are clearly labeled.
• Tamper-proof outer packaging for added safety.

6. Delivery Timelines
 

Delivery times depend on product category, destination, and shipping method. Below are estimated timelines:
 

Delays may occur due to customs clearance, weather disruptions, or logistics factors beyond our control.

7. Customs, Duties, and Import Regulations
 

All international shipments are subject to customs regulations in the destination country.
 

• The buyer/importer is responsible for paying any applicable customs duties, VAT, or import taxes.
• Mankind Trading Services provides all essential export documentation, including:
   
  • Commercial Invoice
  • Packing List
  • Certificate of Origin
  • Gemstone Authenticity Certificate (for gemstone orders)
  • COA / MSDS (for pharmaceuticals)
     

We assist clients by offering documentation support for a smooth customs clearance process.

8. Tracking and Order Updates

Every shipment from Mankind Trading Services is fully trackable.
 

• Following order dispatch, tracking numbers are sent by email.
• Customers can monitor their shipment in real-time through courier partner websites.
• Our logistics team also provides status updates via email or WhatsApp until the shipment reaches its destination.

9. Damaged, Lost, or Missing Shipments

We take utmost care in packaging and handling, but in the rare event of damage, loss, or missing items:
 

• Give our customer support staff 48 hours' notice after delivery.
• Retain original packaging and invoice for verification.
• Depending on the case, we may offer a replacement, refund, or credit note.
   

For insured shipments, claims will be processed in accordance with the courier’s insurance policy.

10. Shipment Insurance

To protect high-value shipments such as precious gemstones and bulk pharmaceutical consignments, customers may opt for insurance coverage at an additional cost. Insurance can be added at the quotation stage upon request.

11. Restricted and Regulated Shipments

Certain countries have strict import laws governing pharmaceuticals, medical products, or gemstones.
 

• Shipments to such destinations are subject to regulatory checks and approval.
• We may request additional documentation from the buyer to comply with local laws.
• Mankind Trading Services reserves the right to decline or modify orders restricted by international trade regulations.

12. Customer Support and Assistance

Our dedicated logistics and export team is available 24/7 to assist with shipping queries, documentation, and delivery updates.
 

📧 Email: info@mankindtservices.com / mankindtradingservices@gmail.com
🌐 Website: https://mankindtservices.com
📦 Support: Real-time order and tracking assistance

13. Commitment to Quality and Trust
 

At Mankind Trading Services, our shipping standards are driven by three core principles:

✅ Safety: Ensuring products are securely packed and delivered intact.
✅ Speed: Fast processing and dispatch for every order.
✅ Satisfaction: Transparent communication and customer-first policies.
 

Whether shipping precious gemstones that symbolize timeless beauty or life-saving pharmaceuticals, we maintain the same level of care, precision, and professionalism.

Conclusion

Mankind Trading Services ensures that every gemstone and healthcare product reaches clients securely, swiftly, and compliantly—no matter where they are in the world. With certified sourcing, premium packaging, reliable logistics, and 24/7 customer service, we are a name synonymous with trust, excellence, and global reliability.
 

Mankind Trading Services – Delivering Health and Elegance, worldwide.